FAQ

FAQ - ERGO FIX PRO

1. What materials are used in the Ergo Support Pro 2.0?

The Ergo Support Pro 2.0 is made from high-quality, durable, and breathable materials to ensure maximum comfort and longevity. It includes memory foam for optimal support and a mesh cover for enhanced breathability.

2. How do I clean the Ergo Support Pro 2.0?

The Ergo Support Pro 2.0 comes with a removable, washable cover. Simply unzip the cover and wash it in cold water on a gentle cycle. Do not bleach. Allow it to air dry completely before reassembling.

3. Can the Ergo Support Pro 2.0 be used in any chair?

Yes, the Ergo Support Pro 2.0 is designed to fit most standard office chairs, car seats, and even home furniture. Its adjustable straps ensure it stays securely in place.

4. Is the Ergo Support Pro 2.0 suitable for people of all sizes?

The Ergo Support Pro 2.0 is designed to provide support for a wide range of body types and sizes. However, if you have specific medical conditions, we recommend consulting with your healthcare provider before use.

5. Can the Ergo Support Pro 2.0 help with existing back pain?

Yes, the Ergo Support Pro 2.0 is designed to improve posture and provide lumbar support, which can help alleviate existing back pain. However, it is not a substitute for medical treatment. If you have severe or chronic back pain, please consult with a healthcare professional.

6. How long should I use the Ergo Support Pro 2.0 each day?

For best results, use the Ergo Support Pro 2.0 whenever you are sitting for extended periods. There is no specific time limit, but regular use can help improve posture and reduce discomfort over time.

7. Is the Ergo Support Pro 2.0 portable?

Yes, the Ergo Support Pro 2.0 is lightweight and portable, making it easy to take with you wherever you go. It can be used in the office, at home, in the car, or while traveling.

8. What is the Ergo Support Pro 2.0?

The Ergo Support Pro 2.0 is an ergonomically designed support cushion that enhances sitting posture and provides comprehensive lumbar support. It helps alleviate back pain and discomfort associated with prolonged sitting.

9. How does the 30-day satisfaction guarantee work?

If you are not completely satisfied with your purchase, you can return the Ergo Support Pro 2.0 within 30 days for a full refund. The product must be unused, in its original condition, and in its original packaging.

10. Are there any conditions for returning the product?

Yes, to be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging. All returns must be authorized by our customer service team.

11. How do I initiate a return?

To initiate a return, please contact our customer service team at contact@ergofixpro.com with your order number and reason for return. You will then receive detailed instructions on how to send the product back.

12. Are shipping costs refundable?

No, shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item.

13. What if I purchased the product using a promo code?

Purchases made with promo codes are eligible for partial refunds only, up to a maximum of 80% of the product price. Shipping costs are non-refundable.

14. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

15. What if my product is defective or damaged?

We apologize for any inconvenience caused by defective or damaged items. If you need to exchange an item due to defects or damages, please contact us at contact@ergofixpro.com as soon as possible, and our team will rectify the situation promptly.

16. Can I exchange my product?

We only replace items if they are defective or damaged. For exchanges, please contact our customer service team for further instructions.

17. How can I contact customer service?

You can contact our customer service team at contact@ergofixpro.com. We are here to help with any questions or concerns you may have.

18. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal.

19. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary depending on the destination. Please check our shipping policy for more details.

20. How long does shipping take?

• Europe:
  • 5-7 business days to France, Germany, UK, Spain, Italy, Netherlands.
  • 10-12 business days to Sweden, Norway, Finland, Ireland.
• North America:
  • 5-7 business days to the USA.
  • 10-12 business days to Canada. Please note that order processing can take up to 48 hours.

21. Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order online.

22. What if I haven’t received my refund yet?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@ergofixpro.com.

23. Do you offer bulk purchase discounts?

Yes, we offer competitive wholesale pricing for bulk purchases. For more information, please contact our sales team at contact@ergofixpro.com.

If you have any other questions or need further assistance, please feel free to reach out to us at contact@ergofixpro.com. We are here to help!